Privacy Policy

Last updated: June 2025

CheMost Additives Co., Ltd. (“CheMost”, “we”, “us”, or “our”) operates the website at chemost.com. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website or contact us for business inquiries.

1. Information We Collect

We collect information you provide directly to us, including:

Name and job title when you submit an inquiry or sample request
Business email address and company name
Country and shipping address for sample or order requests
Technical information you share in inquiry messages (formulation requirements, product specifications)

We also collect limited technical data automatically when you visit our website:

IP address and general geographic location (country/region level)
Browser type and operating system
Pages visited and time spent on the site
Referring URL (the site you came from)

2. How We Use Your Information

We use collected information for the following purposes:

To respond to your product or technical inquiries
To process sample requests and arrange shipment logistics
To send requested technical documentation (TDS, SDS, COA)
To communicate order status and shipping information
To improve our website content and product information
To comply with applicable legal and regulatory requirements

We do not use your information for automated decision-making or profiling. We do not sell your personal information to third parties.

3. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), our legal basis for processing personal data is:

Contractual necessity: processing required to fulfill a sample request, send documentation, or process an order
Legitimate interests: responding to business inquiries and improving our website
Consent: where you have explicitly agreed, such as opting into email communications

4. Cookies

Our website uses cookies to provide basic functionality and analyze traffic. These include essential cookies (required for the website to function), analytical cookies (to understand how visitors use the site), and preference cookies (to remember your settings).

You can control cookie preferences through your browser settings or through our cookie consent banner. For full details, see our Cookie Policy.

5. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share data with:

Logistics providers: for shipment of samples or products (name, address, contact details)
IT service providers: for website hosting and email (data is processed under service agreements with appropriate confidentiality obligations)
Inspection agencies: if you request third-party pre-shipment inspection (SGS, BV, etc.)
Legal authorities: if required by law, court order, or regulatory requirement

6. International Transfers

CheMost is based in China. If you are located in the EU/EEA, your personal data will be transferred to and processed in China. We take appropriate measures to protect your data, including contractual safeguards with any third-party processors.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purpose for which it was collected:

Inquiry and contact records: up to 3 years from last contact
Order and transaction records: up to 7 years (for accounting and legal compliance)
Website analytics data: up to 24 months in aggregated form

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate data
Erasure: request deletion of your data where there is no legitimate reason to retain it
Objection: object to processing based on our legitimate interests
Portability: request your data in a machine-readable format (where technically feasible)

To exercise any of these rights, contact us at sales@chemost.com. We will respond within 30 days.

9. Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted email transmission, access controls on our CRM and systems, and limited personnel access to personal data.

10. Children’s Privacy

Our website is intended for business-to-business use. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via a notice on our website. The date at the top of this page reflects the most recent revision.

12. Contact

For privacy-related questions or requests, contact:

CheMost Additives Co., Ltd.
Jinzhou, Liaoning Province, China
Email: sales@chemost.com